Job Purpose:
Serves guests by completing registration; controlling room assignments.

Duties:
* Welcomes guests by greeting them; answering questions; responding to requests.

* Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.

* Establishes credit by verifying credit cards or obtaining cash.

* Directs guests to the room by showing location on hotel map; calling bellhop.

* Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

* Provides information to guests by answering inquiries regarding the hotel and other services guests may require, such as entertainment, shopping, business, and travel.

* Maintains records by entering room and guest account data.

* Collects revenue by entering services and charges; computing bills; obtaining payment.

* Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.

* Secures guests' valuables by placing valuables in the safe deposit box.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Required)
• Hotel experience: 1 year (Required)

Work Location: In person